Untitled Document

1 $FDGHPLF OLEUDU\ XVHU VXUYH\ )DFXOW\ RI (GXFDWLRQ /LEUDU\ LQ 2VLMHN Študija uporabnikov YLVRNRãROVNH NQMLåQLFH .QMLåQLFD 3HGDJRãNH IDNXOWHWH Y Osijeku .RUQHOLMD 3HWU _________________________________ Oddano: 17.08.2001 – Sprejeto: 27.11.2001 Original scientific article UDC 027.7(497.5 Osijek) : 001.891 $EVWUDFW The paper presents some results of the user study, conducted in 1998, among the users of the Osijek Faculty of Education Library. The objective of the study was to determine the scope of library usage, the degree of users’ dis/satisfaction with library services, holdings and the staff. The results indicate that there are differences in library usage between two main user groups – students and teachers. They differ, among other things, in the objectives of library visits, the scope of library usage, the degree of satisfaction with the library and its services, the familiarisation and the level of usage of information technology. Differences in behaviour between these two groups indicate the necessity of a different approach by the library personnel, e.g. intensified work on students’ education. The analysis of the questionnaire leads to the following conclusions: 1. Two main user groups of the Faculty of Education Library differ in their requests and needs. 2. The degree of dis/satisfaction depends on the group the user belongs to. 3. Library users from the fields of arts and humanities, and natural sciences, use information technology to the same degree. .H\ ZRUGV : academic libraries, performance measurement, user surveys, user satisfaction Izvirni znanstveni þODQHN UDK 027.7(497.5 Osijek) : 001.891 ,]YOHþHN V SULVSHYNX VR SUHGVWDYOMHQL UH]XOWDWL UD]LVNDYH NL MH ELOD L]YHGHQD OHWD PHG XSRUDEQLNL .QMLåQLFH Pedagoške fakultete v Osijeku, Hrvaška. Cilj raziskave je bil ugotoviti stopnjo zadovoljstva oziroma QH]DGRYROMVWYD XSRUDEQLNRY V VWRULWYDPL NQMLåQLFH QMHQLP IRQGRP LQ ]DSRVOHQLPL 'REOMHQL UH]XOWDWL NDåHMR GD REVWDMDMR SUL XSRUDEL NQMLåQLFH UD]OLNH PHG GYHPD QDMYHþMLPD VNXSLQDPD uporabnikov t.j. med študenti in pedagoškim osebjem. Omenjeni skupini se razlikujeta, med drugim, po vzroku obiskovanja NQMLåQLFH LQ VWRSQML ]DGRYROMVWYD ] RELVNRP NQMLåQLFH NRW WXGL SR VWRSQML SR]QDYDQMD LQ XSRUDEH LQIRUPDFLMVNH WHKQRORJLMH .QMLåQLþQR RVHEMH PRUD omenjene razlike upoštevati pri delu z UD]OLþQLPL VNXSLQDPL XSRUDEQLNRY WHU SRVHEQR SR]RUQRVW QDPHQLWL L]REUDåHYDQMX ãWXGHQWRY 1D RVQRYL DQDOL]H UH]XOWDWRY DQNHWH DYWRULFD ]DNOMXþXMH GD 1. VH RVQRYQL VNXSLQL XSRUDEQLNRY UD]OLNXMHWD SR VYRMLK åHOMDK LQ ]DKWHYDK NL MLK QDVODYOMDWD QD NQMLåQLFR 2. stopnja (ne)zadovoljstva uporabnikov je odvisna od tega, kateri skupini pripadajo in 3. XSRUDEQLNL V SRGURþMD QDUDYRVORYMD R]LURPD GUXåEHQR KXPDQLVWLþQLK YHG Y HQDNL PHUL XSRUDEOMDMR informacijsko tehnologijo. .OMXþQH EHVHGH 3HGDJRãND IDNXOWHWD 2VLMHN YLVRNRãROVNH NQMLåQLFH PHUMHQMH XVSHãQRVWL XSRUDEQLNL evalvacija PETR, Kornelija: Academic library user survey: Faculty of Education Library in Osijek. .QMLåQLFD Ljubljana, 45(2001)4, xx-xx