Development, validity and reliability of perceived service quality in retail banking and its relationship with perceived value and customer satisfaction

URN:NBN:SI:doc-B2TYOTYX2010Pisnik, AleksandraSnoj, Borisdocuments/doc/B/URN_NBN_SI_doc-B2TYOTYX_001.htmdocuments/doc/B/URN_NBN_SI_doc-B2TYOTYX_001.pdfdocuments/doc/B/URN_NBN_SI_doc-B2TYOTYX_001.txt19 strani28articlestr. 187-2051581-63113616983URN:NBN:SI:doc-B2TYOTYXengFaculty of managementManaging global transitionsInCbančne storitvebančništvobančno poslovanjekvalitetazadovoljstvozaznana vrednostDevelopment, validity and reliability of perceived service quality in retail banking and its relationship with perceived value and customer satisfaction