URN:NBN:SI:doc-EZCHBL832026Tomšič, Danilodocuments/doc/E/URN_NBN_SI_doc-EZCHBL83_001.pdfdocuments/doc/E/URN_NBN_SI_doc-EZCHBL83_001.txt28articleiss. 3, article 3str. 205-22110.15458/2335-4216.13762335-4216289771267URN:NBN:SI:doc-EZCHBL83engEkonomska fakultetaEconomic and business reviewBY-NC-NDlojalnostloyaltymobile telephonymobilna telefonijatelecommunicationstelekomunikacijevedenje potrošnikovWhen loyalty intentions failevidence on the intention–behaviour gap and customer retention in mobile telecommunications