URN:NBN:SI:doc-I23Z3W032019Milanović, NemanjaMilosavljević, MilošMilošević, Neladocuments/doc/I/URN_NBN_SI_doc-I23Z3W03_001.pdfdocuments/doc/I/URN_NBN_SI_doc-I23Z3W03_001.txt173articlestr. 417-4331581-537481506307URN:NBN:SI:doc-I23Z3W03engInštitut za lokalno samoupravo in javna naročilaLex localisInCdržavna upravajavna upravajavne službekvalitetaSrbijaempirical evidence from SerbiaFailure management approaches and public service quality