URN:NBN:SI:doc-MLY1HRIY2011Ćoćkalo, DraganĐorđević, Dejan P.Nikolić, MilanSajfert, Zvonkodocuments/doc/M/URN_NBN_SI_doc-MLY1HRIY_001.htmdocuments/doc/M/URN_NBN_SI_doc-MLY1HRIY_001.pdfdocuments/doc/M/URN_NBN_SI_doc-MLY1HRIY_001.txt19articlestr. 39-62, 1021581-63113961815URN:NBN:SI:doc-MLY1HRIYengFaculty of managementManaging global transitionsInCkvalitetamanagementpodjetjaposlovna odličnostuporabnikizadovoljstvozagotavljanje kvaliteteresearch result from SerbiaCertain aspects of providing customer satisfaction