Classification of patient complaints and developing patient complaints indicators

URN:NBN:SI:doc-W60BZIXY2019Mohorič Kenda, Ankadocuments/doc/W/URN_NBN_SI_doc-W60BZIXY_001.pdfdocuments/doc/W/URN_NBN_SI_doc-W60BZIXY_001.txt173articlestr. 735-7481581-537481828867URN:NBN:SI:doc-W60BZIXYengInštitut za lokalno samoupravo in javna naročilaLex localisInCkakovostpacientove pravicepritožbezdravstvene storitvezdravstvoClassification of patient complaints and developing patient complaints indicators