APA: 
Amorim, Marlene, Joao Rosa, Maria, Santos, Sandra (2014). Managing customer participation and customer interactions in service delivery. 
Organizacija (Kranj), letnik 47, številka 3, str. 166-176. 
URN:NBN:SI:DOC-87HDVDUL from http://www.dlib.si
 
                           MLA: 
Amorim, Marlene, Joao Rosa, Maria, Santos, Sandra. "Managing customer participation and customer interactions in service delivery." 
Organizacija (Kranj) letnik 47. številka 3 (2014) str. 166-176.
<http://www.dlib.si/?URN=URN:NBN:SI:DOC-87HDVDUL>