APA:
Ambrož, Milan, Praprotnik, Martina (2008). Organisational effectiveness and customer satisfaction.
Organizacija (Kranj), volume 41, issue 5, str. 161-173.
URN:NBN:SI:DOC-BS4DXMIJ from http://www.dlib.si
MLA:
Ambrož, Milan, Praprotnik, Martina. "Organisational effectiveness and customer satisfaction."
Organizacija (Kranj) volume 41. issue 5 (2008) str. 161-173.
<http://www.dlib.si/?URN=URN:NBN:SI:DOC-BS4DXMIJ>